Politique d’expédition
Due to the ongoing Canada Post strike, we are using alternative carriers (Purolator Express and UPS Express) for shipping live plants.
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Heat packs are no longer available for winter shipping. We only ship when the temperature is above 0ºC and depending on the plant’s cold tolerance. We offer Express or Next Day delivery only.
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Shipping Perishable Goods Is At Your Own Risk.
Unfortunately we cannot offer a guarantee on plant purchases. Although, we take great care in wrapping and packaging each plant, it is very difficult to predict if they will survive the shipping journey damage free. Damages that may occur, but not limited to include, leaves dropping, broken off shoots, shipping delays, courier mishandling, damage during transit or from packages being lost. Plants are perishable items, therefore no insurance can be bought or provided.
If your order is lost and the contents are damaged, a refund of the shipping fee may be available through Canada Post (if applicable). Handling fees and the cost of any perishable items are non-refundable.
Shipping Origin / Courier
We ship from and within Canada only with Canada Post, Purolator and UPS.
Estimated Process & Delivery Time
5 - 22 business days (Mugs)
7 - 14 business days (Plants)
Note: Processing time and shipping may be delayed during any holidays.
Shipping Fees
Shipping fees are calculated based on weight and destination.
Plant Processing | Packing
Our plants are shipped bare-root to minimize shipping costs; we do not include soil or pots. Some plants may need to be washed and dehydrated before shipping. Please allow a minimum of 14 days for order processing.
Shipping Day
Ship on Monday or Tuesday.
Shipping may not be available during weeks with a long weekend, as the post office will be closed. This is to minimize the time plants spend in sorting facilities. This policy applies only to orders with a transit time of more than three days.
Shipping Rates
Expedited Shipping 5 - 10 Days
Delivery estimate maybe as early as 2 - 3 days for Ontario and Quebec customers.
Customers who are in (SK, MB, AB, BC, NS, NB, NFL, PEI, NT, NU, YT), your parcel most likely will take over 5 business days to arrive. If you are purchasing (hoya, dischidia, pilea, begonia, and peperomia), you must go with express shipping. These plants are sensitive and may not last in transit over 5 days.
Maximum weight: 4 LB.
Xpress Shipping 3 - 5 Days
Recommended for SK, MB, AB, BC, NS, NB, NFL, PEI, NT, NU, YT customers and for customers who purchase hoya, dischidia, pilea, and peperomia.
Maximum weight: 4 LB.
Winter Shipping
November - April
We only ship xpress post during the winter months.
Winter Shipping Rates
Prices may vary depending on location and will be calculated at checkout.
Click here to purchase an extra heat pack for your order.
Heat packs do not guarantee plant survival, but they do increase the chances. Each heat pack lasts approximately 96 hours. Please keep in mind that courier delays may occur for unforeseen reasons.
We reserve the right not to include a heat pack if we determine it is unnecessary based on weather conditions. If a heat pack was charged on your order but not required at the time of shipping, we will refund the heat pack cost.
NO guarantee and/or refund if plants get damaged during shipping. Customers are advised to check the tracking number for updates to parcel arrival date.
Orders can take up to 3 weeks to process during the winter months.
No Recipient or Returned Parcel
If a parcel is refused or returned to us - the buyer is responsible for any return postage fees applied by the courier or delivery service. All shipping fees are non refundable.