Politique de remboursement

HARD GOODS
Due to the nature of our products, we do not accept returns or exchanges on items, unless they arrive damaged or defective.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items must be returned to us within 14 days from the date of receiving.

To start an exchange, you can contact us at Hellogiftsomething@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any question at Hellogiftsomething@gmail.com.

Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards and digital downloads.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

PERISHABLE GOODS
All orders are final sales for online and on-site.

On-Site Purchase
We encourage all customers to inspect their plant purchase before leaving.

Exchanges will only be made if plants are heavily infested with bugs (a couple mealies or aphid does not count as heavy infestation). 

Exchange Is Voided When:
• The items are returned 7 days after the purchase date.
• Goods are damaged.
• Plants are manipulated (washing the plant, repotting, cutting and etc). The plant should be in its original state.

 

SHIPPING FEE
Shipping is non-refundable if order is shipped.