Shipping policy

Heat packs are no longer available for winter shipping. We only ship when the temperature is above 0ºC and depending on the plant’s cold tolerance. We offer Express or Next Day delivery only.

--------------------------------------------------------------------------------

🌱 Shipping Issue Resolution Chart

How to use this chart: Find the situation that matches yours in the left column. Then read across to see what we cover and what you need to do.


Shipping Origin / Courier

We ship from and within Canada only with Canada Post, Purolator and UPS.


Estimated Process & Delivery Time

7 - 14 business days (Plants)
Note: Processing time and shipping may be delayed during any holidays.


Shipping Fees

Shipping fees are calculated based on weight and destination.

 

Plant Processing | Packing

Processing

Our plants are shipped bare-root to minimize shipping costs — we do not include soil or pots. Some plants may need to be washed and dehydrated before shipping. Please allow a minimum of 14 days for order processing before your order ships.

Packing

We take great care in wrapping and packaging every plant:

  • Standard packing: Plants are wrapped in newspaper or newsprint to cushion and protect them during transit.
  • Winter packing (cold months): Plants are wrapped in newspaper, then Mylar, then bubble wrap for extra insulation and protection against cold and handling damage.

While we do everything we can to protect your plant, shipping is hard on living things. Please see our Shipping Issue Resolution Chart for what's covered if something goes wrong.


Shipping Day 

Ship on Monday or Tuesday. 
Shipping may not be available during weeks with a long weekend, as the post office will be closed. This is to minimize the time plants spend in sorting facilities. This policy applies only to orders with a transit time of more than three days.


Shipping Rates

Expedited Shipping 5 - 10 Days
Delivery estimate maybe as early as 2 - 3 days for Ontario and Quebec customers.
Customers who are in (SK, MB, AB, BC, NS, NB, NFL, PEI, NT, NU, YT), your parcel most likely will take over 5 business days to arrive. If you are purchasing (hoya, dischidia, pilea, begonia, and peperomia), you must go with express shipping. These plants are sensitive and may not last in transit over 5 days.

Maximum weight: 4 LB.


Xpress Shipping 3 - 5 Days

Recommended for SK, MB, AB, BC, NS, NB, NFL, PEI, NT, NU, YT customers and for customers who purchase hoya, dischidia, pilea, and peperomia. 

Maximum weight: 4 LB


Winter Shipping

November - April     
Xpress post only available in the winter months.
Customers are advised to check the tracking number for updates to parcel arrival date.
Orders can take up to 3 weeks to process during the winter months.

 

No Recipient or Returned Parcel  

If a parcel is refused or returned to us - the buyer is responsible for any return postage fees applied by the courier or delivery service. All shipping fees are non refundable.