Refund policy

Damages & Issues

See Shipping Issue Resolution Chart on the Shipping Policy Page.

 

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods (such as flowers, or plants) and digital downloads. Please get in touch if you have questions or concerns about your specific item.

 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

PERISHABLE GOODS

Most items are final sales for online and on-site. Or, see Shipping Issue Resolution Chart on the Shipping Policy Page.

 

On-Site Purchase

We encourage all customers to inspect their plant purchase before leaving.

Exchanges will only be made if plants are heavily infested with bugs (a couple mealies or aphid does not count as heavy infestation). 

 

Exchange Is Voided When:

• The items are returned 7 days after the purchase date.
• Goods are damaged.
• Plants are manipulated (washing the plant, repotting, cutting and etc). The plant should be in its original state.

 

Shipping Fee

Shipping is non-refundable if order is shipped.