WINTER SHIPPING 
 Shipping is NOT available from November - April. All orders will be automatically cancelled and refunded during these months. 

WINTER DELIVERY SERVICE 
 Available thought out the year. Please select the the appropriate rate at checkout.  


SHIPPING

Only ship within Canada. Shipping schedule is on Monday (all provinces) and for Ontario is Monday - Thursday depending on the destination. Please allow 7 days to process the order. There is a 10% processing and packaging fee that is included in the shipping fee. Should the shipping fee cost more due to the weight and size of the box, the customer will be notified to pay the difference.

Shipping Method
Canada Post

Weather Risk
In order to prevent plant damage due to inclement weather conditions, we do not ship to cold climates from November through to April. All shipping orders will be cancelled during the winter months.

*Guarantee*
Any plants that are damaged due to poor packaging, we will replace the plant(s) or refund your money at our option. Customer must notify us of shipping damage within 24 hours of receiving and accompany by a photograph of the damage plant.
Plants are perishable items, therefore Grow Something is not responsible for any damage plants that requires shipping. Freight shipping is at your own risk. 

British Columbia & Newfoundland
These provinces has the highest risk for plant damage during shipping. Freight shipping is at your own risk. 
Customers from these provinces please  DO NOT  select custom rate when buy only one single plant. Select the appropriate rate for your purchase range at check out, otherwise your order will be delayed in processing. 


Packaging
Our plants are shipped bare root.

Rate
$18 - Purchase from $1 - $30
$20 - Purchase from $30.01 - $50
$23 - Purchase from $50.01 - $70
$25 - Purchase from $70.01 - $100
$30 - Purchase from $100.01 - $130
$35 - Purchase from $130.01 - $170
$40 - Purchase from $170.01 - $200


Please select the appropriate rate at check out.


PICK UP
Please schedule a pick up time between 12 PM - 6 PM on Wednesday, Saturday and Sunday. Winter pick up might be available by appointment if weather is permitted.

Order over $100 need identification.


DELIVERY
We only deliver on Monday, Wednesday and Friday.

There is no refund on delivery fee if the customer miss the given time frame for delivery, as during the winter months plant cannot be drop off on the porch. If no receiver to accept the item on delivery date the customer will be charge for return delivery fee.

Order over $100 need identification and signature.

$30 within a 25 KM radius from Grow Something locations.
$55 for Etobicoke, Markham, Richmond Hill, Aurora, Mississauga, Oakville, Brampton, Ajax, Pickering and Whitby
$50 for Newmarket

All other cities please contact us for rate.


REFUND/RETURN
Deposit is non-refundable if the order is cancelled by the customer. 

All sales are final (no refund or exchange). 

Plant prices are subject to change.

Price listed does not include tax (HST).

Plants are perishable item and can be stressed during the shipping journey, therefore, if an order is being approved by us for a refund there is a 50% restocking fee.


INTERAC PAYMENT | SHIPPING INVOICE 
Order made by Interac payment must be received within 24 hours, otherwise order will automatically be cancelled without notification. Payment for shipping invoice must be made within 7 days from the day that the invoice is sent, otherwise order will be cancelled without notification and refund will be issued.


FRAUD PREVENTION
To prevent payment dispute and fraudulent any orders over the amount of $100 will require the customer to send an email confirmation that the order is placed by them. Confirmation of billing address will also need to be verified.
Shipping and billing address has to match. We only ship/deliver to the billing address. Please ensure your shipping address matches the billing address, otherwise your order will be refunded. If the order need to be shipped to a different address please make the payment by e-transfer to hello@growsomething.ca.