WE ARE OVERWHELM WITH ORDERS AND SHIPPING WILL TAKE UP TO 3 WEEKS TO PROCESS.


WINTER SHIPPING 
 Shipping is NOT available from November - April. All orders will be automatically cancelled and refunded during these months. 


SHIPPING

• Only ship within Canada.
• Only ship on on Monday.
• Shipping is not available on weeks that has a long weekend as post office is closed and also to minimize the idle time plant spend in sorting facility.
• There is a big difference in shipping price to local area, the East and West coast, therefore all orders must be weighted to calculate the shipping fee. Order will be automatically cancelled after 7 days if customer do not want to pay for the shipping cost. 
• Takes up to 7 days to process the order and to send the shipping invoice. 

• There is a 10% fee for processing/handling/packaging material that is included in the shipping fee. 

Shipping Invoice

Payment for shipping invoice must be made within 5-7 days from the day that the invoice is sent, otherwise order will be cancelled without notification and refund will be issued. Invoice must be paid before order can be sent out.


Shipping Method
Canada Post

Weather Risk
In order to prevent plant damage due to inclement weather conditions, we do not ship to cold climates from November through to April. All shipping orders will be cancelled during the winter months.

Guarantee
No guarantee on plant purchase. Although, we take great care in wrapping each plant, it is hard to predict if they will survive the shipping journey. Plants are perishable items, therefore Grow Something is not responsible for any damage plants that requires shipping. Freight shipping is at your own risk. 


British Columbia & Newfoundland
These provinces has the highest risk for plant damage during shipping. Freight shipping is at your own risk. 
Customers from these provinces please  DO NOT  select custom rate when buy only one single plant. Select the appropriate rate for your purchase range at check out, otherwise your order will be delayed in processing. 


Packaging
Our plants are shipped bare root.

Estimated Rate
$19 - Purchase from $1 - $30
$21 - Purchase from $30.01 - $50
$23 - Purchase from $50.01 - $70
$25 - Purchase from $70.01 - $100
$30 - Purchase from $100.01 - $130
$35 - Purchase from $130.01 - $170
$40 - Purchase from $170.01 - $200


PICK UP INSTRUCTIONS

To ensure that your oder is released to you promptly, please bring a government issued photo ID and the credit card that was used to make the purchase. If this is not possible please contact us for further instruction. For your protection, orders can only be released to the customer who placed the order. We cannot allow anyone to pick up an order on your behalf.


We recommend that you pick up your order within 7 days of the date your order is ready for pickup. If you do not pick up the items, your order will be refunded.


Please Note
During the winter months garden may be closed. Before planning a visit, please check garden hours on our website.


DELIVERY
• We only deliver on Monday, Wednesday and Friday between 12 PM - 5 PM.
• Signature and ID is required.
• There is no refund on delivery fee if the customer miss the given time frame for delivery.
• There is a fee for returned delivery if no receiver to accept the item on delivery date.

ID Check
Ensure the name on the government issued photo ID matches the name on the credit card that was used to make the purchase.

Estimated Fee
$35 within a 25 KM radius from Grow Something locations.
$55 for Etobicoke, Markham, Richmond Hill, Aurora, Mississauga, Oakville, Brampton, Ajax, Pickering and Whitby
$50 for Newmarket

All other cities please contact us for rate.


REFUND/RETURN

Deposit is non-refundable if the order is cancelled by the customer. 

All sales are final (no refund or exchange). 

Plant prices are subject to change.

Price listed does not include tax (HST).

Plants are perishable item and can be stressed during the shipping journey, therefore, if an order is being approved by us for a refund there is a 50% restocking fee.


INTERAC PAYMENT 

Order made by Interac payment must be received within 24 hours, otherwise order will automatically be cancelled without notification. 


EMT payment is treated as cash and a 3% saving can be applied at check out by using coupon code gs2019emtpayment. Discount can only be applied to succulent plants purchase. Ensure to send an EMT payment. Credit card payment will be canceled and refunded.

FRAUD PREVENTION
To prevent payment dispute and fraudulent any orders purchase with credit cards will require the customer to send a photo ID proof and a picture of their credit card to ensure that the name and the credit card number matches. Confirmation of billing address will also need to be verified.
Shipping and billing address has to match. We only ship/deliver to the billing address. Please ensure your shipping address matches the billing address, otherwise your order will be refunded. If the order need to be shipped to a different address please make the payment by Paypal or an e-transfer to hello@growsomething.ca.