Shipping is NOT available from November - April. All orders will be automatically cancelled and refunded during these months.
Only ship within Canada. Shipping schedule is on Monday (all provinces) and for Ontario is Monday - Thursday depending on the destination. Please allow 7 days to process the order. There is a 10% processing and packaging fee that is included in the shipping fee. Should the shipping fee cost more due to the weight and size of the box, the customer will be notified to pay the difference.
In order to prevent plant damage due to inclement weather conditions, we do not ship to cold climates from November through to April. All shipping orders will be cancelled during the winter months.
Any plants that are damaged due to poor packaging, we will replace the plant(s) or refund your money at our option. Customer must notify us of shipping damage within 24 hours of receiving and accompany by a photograph of the damage plant.
Plants are perishable items, therefore Grow Something is not responsible for any damage plants that requires shipping. Freight shipping is at your own risk.
British Columbia & Newfoundland
These provinces has the highest risk for plant damage during shipping. Freight shipping is at your own risk.
Customers from these provinces please DO NOT select custom rate when buy only one single plant. Select the appropriate rate for your purchase range at check out, otherwise your order will be delayed in processing.
Our plants are shipped bare root.
$19 - Purchase from $1 - $30
$21 - Purchase from $30.01 - $50
$23 - Purchase from $50.01 - $70
$25 - Purchase from $70.01 - $100
$30 - Purchase from $100.01 - $130
$35 - Purchase from $130.01 - $170
$40 - Purchase from $170.01 - $200
If shipping cost exceed the estimated rate significantly we will send you an invoice to pay for the difference before shipping out your order.
Please select the appropriate rate at check out.
PICK UP INSTRUCTIONS
To ensure that your oder is released to you promptly, please bring a government issued photo ID and the credit card that was used to make the purchase. If this is not possible please contact us for further instruction. For your protection, orders can only be released to the customer who placed the order. We cannot allow anyone to pick up an order on your behalf.
We recommend that you pick up your order within 7 days of the date your order is ready for pickup. If you do not pick up the items, your order will be refunded.
During the winter months garden may be closed. Before planning a visit, please check garden hours on our website.
We only deliver on Monday, Wednesday and Friday.
There is no refund on delivery fee if the customer miss the given time frame for delivery, as during the winter months plant cannot be drop off on the porch. If no receiver to accept the item on delivery date the customer will be charge for return delivery fee.
Ensure the name on the government issued photo ID matches the name on the credit card that was used to make the purchase.
$35 within a 25 KM radius from Grow Something locations.
$55 for Etobicoke, Markham, Richmond Hill, Aurora, Mississauga, Oakville, Brampton, Ajax, Pickering and Whitby
$50 for Newmarket
All other cities please contact us for rate.
Deposit is non-refundable if the order is cancelled by the customer.
All sales are final (no refund or exchange).
Plant prices are subject to change.
Price listed does not include tax (HST).
Plants are perishable item and can be stressed during the shipping journey, therefore, if an order is being approved by us for a refund there is a 50% restocking fee.
Order made by Interac payment must be received within 24 hours, otherwise order will automatically be cancelled without notification.
Payment for shipping invoice must be made within 7 days from the day that the invoice is sent, otherwise order will be cancelled without notification and refund will be issued.
To prevent payment dispute and fraudulent any orders over the amount of $100 will require the customer to send an email confirmation that the order is placed by them. Confirmation of billing address will also need to be verified.
Shipping and billing address has to match. We only ship/deliver to the billing address. Please ensure your shipping address matches the billing address, otherwise your order will be refunded. If the order need to be shipped to a different address please make the payment by e-transfer to firstname.lastname@example.org.