Deposit is non-refundable if the order is cancelled by the customer.
All sales are final (no refund or exchange).
Plant prices are subject to change.
Price listed does not include tax (HST).
Plants are perishable items and can be stressed during the shipping journey, therefore, if an order is being approved by us for a refund, a 50% restocking fee applies.
Orders made by Interac payment must be received within 24 hours, otherwise orders will automatically be cancelled without notification. Payments can be sent to firstname.lastname@example.org along with the password and your order number.
To prevent payment disputes and fraud, any orders purchased with credit cards will require the customer to send a picture of their credit card, exposing only the last 4 digits of the card and the their name. The name on the order should match the card holder name. Confirmation of billing address may be also need to be verified.
Shipping and billing address has to match. We only ship/deliver to the billing address. Please ensure your shipping address matches the billing address, otherwise your order will be refunded. If the order needs to be shipped to a different address please make the payment by Paypal or an e-transfer to email@example.com.