CANADA POST DELAYS - Updated June 23rd
Expect delays up to 21 days.
We do not recommend placing orders for shipping at this time due the unpredictable shipping circumstances. 
We are not responsible for items arriving damaged or dead.



NOTE: We don't hold orders for any future shipping.


SHIPPING
A $20 minimum purchase (before tax and shipping fee) is required per shipping order. Your order will be automatically cancelled/refunded if your purchase is under $20.


Summer Shipping Rate
$20   ($20 - $30 Purchase)
$25   ($30.01 - $50 Purchase)
$30   ($50.01 - $70 Purchase)
$35   ($70.01 - $100 Purchase)
$40   ($100.01 - $200 Purchase)
$50   ($200.01 and up)


• Only ship on Monday. 
• Shipping is not available on weeks with a long weekend as the post office is closed, in order to minimize the idle time plants spend in sorting facilities. This only applies to orders that will take more than 3 days in transit.
• Some plants will need to be wash and dehydrate for shipping. Allow a minimum of 14 days to process the order. 


Shipping Method

Canada Post - Expedited


Guarantee
Unfortunately we cannot offer a guarantee on plant purchases. Although, we take great care in wrapping each plant, it is very difficult to predict if they will survive the shipping journey. Plants are perishable items, therefore Grow Something is not responsible for any damaged plants through the shipping process. Freight shipping is at your own risk. 


British Columbia & Newfoundland
These provinces have the highest risk for plant damage during shipping. Freight shipping is at your own risk. 

Packaging
Our plants are shipped bare root. To minimize the shipping cost we do not ship plant with soil and pot.


WINTER SHIPPING (November - April)
Winter cost for shipping can increase to 15% - 20% due to insulation material usage.

Heat Pack
Our heat pack will last up to 96 hours. For shipping to areas that require more than 96 hours (4 days), customers will be notified by email to upgrade to Xpresspost. 

Heat packs are optional and do not guarantee plants will survive, but heat packs offer a higher survival rate. If you wish to ship without a heat pack, please send an email to hello@growsomething.ca with your order number. The duration of heat pack use is based on the estimate of X amount of day(s) to arrive for that order. Please take into consideration that there might be delays with Canada Post for unforeseen reasons. 

We reserve the right NOT to include a heat pack when we feel it unnecessary and under certain weather conditions. If a heat pack is charged on the shipping invoice but was not required at shipping time, we will refund the heat pack cost.

British Columbia, Calgary, and PEI
We Recommend Xpresspost as items may take up to 6 days to arrive with Expedited shipping. 
We ship every Monday. Shipping for these provinces will likely arrive the following Monday (up to 7 calendar days).

NO guarantee and/or refund if plants get damaged during shipping. Customers are advised to check the tracking number for updates to parcel arrival date.


Orders can take up to 2 weeks to process.



COURIER SERVICE (Local Delivery Service)

We only deliver with the GTA on Monday, Wednesday and Friday between 12 PM - 5 PM.
See Delivery Service page for rate and locations available.

Requirements
• Signature and ID is required
• There is no refund on courier fees if the customer misses the given delivery time frame. The customer will be charged a return fee for unaccepted items with no recipient. The return fee is 50% of the delivery fee and will be deducted from the purchase price.
• Signature is required to ensure secure delivery. No drop-off is available. 


Estimated Fee
To get an accurate rate, please inquire by email with your address.



GIFT PURCHASE
Signature/ID of the recipient is required


PICK UP INSTRUCTIONS

For your protection, orders can only be released to the customer who placed the order. We cannot allow any other party to pick up an order on your behalf. Signature and ID is required.

We recommend that you pick up your order within 7 days of the date your order is ready for pickup. If you do not pick up the items, your order will be refunded.

Available Time
Booking a time slot is required. Email hello@growsomething.ca with your order number and prefer time.

12 PM - 6 PM Wednesday
12 PM - 6 PM Saturday
12 PM - 6 PM Sunday

Address | 53 Sixteenth Street. Etobicoke.
Proceed to the back of the property when you arrive.