For your protection, orders can only be released to the customer who placed the order. We cannot allow any other party to pick up an order on your behalf. Signature and ID is required.
PICK UP INSTRUCTIONS
• Click on the 'BOOK A PICKUP' icon above
• Follow instructions
• Ensure to attach your order number
Last Minute Or Without Booking
Order might not be ready for pickup when booking on the same day as your pickup day and coming without appointment. Please book a few hours prior to your appointment time, this will allow us to get your order ready when you arrive.
• Click on the 'BOOK A PICKUP OR VISIT' icon above
• Proceed to our garden through the wooden gate. Call or text if gate is locked.
Appointments may be cancelled by us, at our discretion if the weather is poor; heavy rain, windstorms, etc. Please check the weather conditions or check with us in advance before coming. Our garden is outdoors and there are no bathroom facilities available.
We recommend that you pick up your order within 14 days of the date your order is ready for pickup. If you do not pick up the items, your order will be refunded.
WINTER PICK UP HOURS
12 PM - 4 PM Saturday
12 PM - 4 PM Sunday
Text 416 898 7646 when arrive or follow custom instructions for curb side pick up. No access to the garden during the winter months.
12 PM - 6 PM Wednesday
12 PM - 6 PM Saturday
12 PM - 6 PM Sunday
Proceed to the back garden of the property when arrive.