WHAT IS A CUTTING?
A piece of a plant that has no root.
What you will receive when purchasing a succulent cutting? The crown of a plant.
What you will receive when purchasing a hoya cutting or whatever is indicated for that specific plant? Two leaf nodes. 



REASONS WHY YOUR ORDER IS BEING CANCELLED

1. Minimum purchase amount is not met. See Shipping/Courier page for more information.
        • If payment is made with Paypal, check your Paypal refund receipt for reason the order has been cancelled.
        • If payment is made with etransfer, we send you a notification email. Please check your junk box as sometimes notification emails could end up there.

2. Ordering during the period we don't ship or when we are closed for holidays. See Shipping/Courier page for regular updates.

3. Incorrect price and quantity is selected.



DON'T CONTACT US
Please don't contact us right after your order is placed to ask when the order is being shipped. Orders generally will take up to 14 days to process. Orders will be shipped after the 14 days or sooner if the condition of the plant allows. Any shipping delays will be posted on our Shipping/Courier page. We don't contact the customer unless there is an issue with the order. 



WHY YOUR EMAILS ARE NOT BEING ANSWERED
Due to a high volume of inquiries, emails may not be answered in a timely manner. Thank you to those who do follow-ups.
Rude emails will not be responded to as we are busy growing something.  



WHY ITEMS ARE OUT OF STOCK WHEN THEY'RE LISTED AS IN-STOCK 
Website doesn't get updated in time for those customers who shop online, as items may be purchased by drop-in customers. In this case, we will send an email to notify the customer for plant replacement options or a refund on the items.



WHY THE PLANT YOU RECEIVED IS NOT THE SAME PLANT LISTED
Photographs of plants listed on our website are a representation of any given plant. You won't receive an identical plant, as seen in the photo, unless the plant is listed as a specimen plant.